Returns Policy

1. Return Windows

• Defective / Damaged on Arrival: 100 days from delivery for full refund or replacement
• Change-of-Mind: 30 days; item must be unopened, in resalable condition

2. Restocking & Fees

Change-of-mind returns incur a 15% restocking fee plus outbound freight.

3. Return Process

E-mail hello@altishome.com with order number, photos and reason. We issue an RMA, arrange pick-up or provide drop-off instructions.

4. Exclusions

Custom-coloured frames, products already installed, clearance items and gift cards are non-returnable.

5. Refunds

Approved refunds are processed to the original payment method within 7 working days after item inspection.